Contact Center & Integração de Ecossistemas

Faça a sua empresa chegar ao próximo estágio da evolução, com aplicações completas que transformam a comunicação em uma experiência verdadeiramente colaborativa.

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Contact Center e Atendentes

4059 Extended Edition Attendant Console Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.

Dispatch Console Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with Dispatch Console

VoIP Softphone for business A user-friendly VoIP softphone for business that offers complete desk phone capabilities on your mobile device and desktop.

OmniPCX RECORD Suite Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools.

OmniTouch Contact Center Solution A scalable and reliable contact center solution with automatic call distribution, designed for up to 7,000 agents.

Soft Panel Manager Collect, combine and display business data or contact center statistics in real-time for operational monitoring.

Visual Automated Attendant In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers.

ALE Connect Agilize as operações com uma solução completa de Contact Center Omnichannel

4059 Extended Edition Attendant Console Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises. Dispatch Console Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with Dispatch Console VoIP Softphone for business A user-friendly VoIP softphone for business that offers complete desk phone capabilities on your mobile device and desktop. OmniPCX RECORD Suite Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools. OmniTouch Contact Center Solution A scalable and reliable contact center solution with automatic call distribution, designed for up to 7,000 agents. Soft Panel Manager Collect, combine and display business data or contact center statistics in real-time for operational monitoring. Visual Automated Attendant In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers. ALE Connect Agilize as operações com uma solução completa de Contact Center Omnichannel

Integração de Ecossistemas

Rainbow App Connector Satisfaça seus usuários e agentes incorporando aos seus aplicativos de negócios existentes novos serviços de comunicação fáceis de usar, com o Rainbow App Connector.

Integração com Microsoft Teams Integre seus aplicativos e sistemas de telefonia existentes com o Microsoft Teams para uma experiência perfeita com as soluções Alcatel-Lucent Enterprise

OmniPCX Open Gateway Easily integrate business communications into your applications or processes.

Rainbow - Desenvolvedores O Rainbow oferece aos desenvolvedores uma biblioteca de conectores para objetos, processos e aplicativos para personalizar interações e fornecer informações relevantes.

Visual Notification Assistant The Alcatel-Lucent Visual Notification Assistant provides a simple and flexible, easy-to install, intuitive notification system. It is an ideal solution for enterprises across all industries.

Rainbow App Connector Satisfaça seus usuários e agentes incorporando aos seus aplicativos de negócios existentes novos serviços de comunicação fáceis de usar, com o Rainbow App Connector. Integração com Microsoft Teams Integre seus aplicativos e sistemas de telefonia existentes com o Microsoft Teams para uma experiência perfeita com as soluções Alcatel-Lucent Enterprise OmniPCX Open Gateway Easily integrate business communications into your applications or processes. Rainbow - Desenvolvedores O Rainbow oferece aos desenvolvedores uma biblioteca de conectores para objetos, processos e aplicativos para personalizar interações e fornecer informações relevantes. Visual Notification Assistant The Alcatel-Lucent Visual Notification Assistant provides a simple and flexible, easy-to install, intuitive notification system. It is an ideal solution for enterprises across all industries.